Privacy Specifications (Information Obligation)

To protect your personal information we take several measures. We process your data solely by provision of law (DSGVO, TKG 2003). Hence, in this privacy statement we declare the prevailing policies of date processing on our website.

This privacy statement explains polychromeLAB GmbH, Serfauserfeld 6, 6534 Serfaus, Austria (hereinafter referred to as „supplier“) as a privacy-legally responsible, about the type, scope and purpose of the collection and use of data of visitors and users (hereinafter collectively referred to as „Users“). For questions regarding the privacy you can reach us weekdays from 9:00 am – 06:00 pm under the telephone number + 43 6991 1110096, as well as by E-Mail at

Contacting us

Contacting us via a formular on our website or E-Mail we save your personal information for the purpose of handling your request or follow-up contact for a period of six months. Without your permission we will not pass on your data to a third party.

Collection of access data

The provider collects data on every access to the online service (so-called server log files). The access data name among the retrieved Web page, file, date and time of the retrieval, amount of data, message about successful retrieval, browser type and version, the operating system of the user, IP address, referrer URL (the previously visited page) and the requesting provider.
The provider uses the log data without mapping to the person of the user oder of other profiling according to the statutory provisions only for statistical analysis for the purpose of the operation, the safety and the optimization of the website. The provider however reserves the right to review the log data, if on the basis of concrete evidence of legitimate suspicion of unlawful use.

Collection and use of personal data

Personal data are only collected by the provider and used, if permitted by law or the users consent to the collection of data. Usually, it is visible to users in the use of the service what data is stored, such as name, email address and message when using the order form.

The personal data for the purpose of ordering goods are used (such as name, email address, address, payment data) from the seller to the fulfilment and completion of the contract. These data are confidential, encrypted, and not given to third parties, that are not involved in the ordering, delivery and payment.

When you contact the provider (via the contact form or email) the information of the user for the purpose of processing the request, as well as in the event that follow-up questions arise, is stored.

The provider has taken organizational, contractual and technical security measures to ensure that the regulations of data protection laws and prevent accidental or intentional manipulation, loss, destruction or access by unauthorized persons.

In case of termination of an order procedure we delete your personal information immediately. In case of contract closing we save all personal data concerning the contract agreement until the expiration of the retention period of 7 years according to tax law. Your name, adress, ordered products and date of purchase we save until the expiration of retention of the product liability (10 years). Data solely is processed according to provision of law § 96 Abs 3 TKG as well as Art 6 1 lit a (compliance) and/or lit b (necessary for contractual performance) of DSGVO.

Forwarding of data to third parties

The data of users are redirected only to third parties, if this is allowed by law or a user has consented to the forwarding.

This is the case if the forwarding of the fulfillment of contractual obligations to the user data is used and passed the postal address after a shop order to a shipping company. Or if the data is requested by competent authorities such as law enforcement agencies.

The personal data of the user are not sold to third parties for advertising purposes or for the purpose of creating user profiles or redirected.


The provider uses as part of its online offer „Cookies“. Cookies are small files that are stored on the computer of the user and can store information for providers. Temporary cookies are deleted after you close the browser, and persistent cookies are maintained for a specified period and can provide the information stored at the new call of the online offer.

Cookies are used on the one to facilitate the use of the service. So, a cookie stores a user’s shopping cart status.

The user can have impact on the usage of cookies. Most browsers have an option of storing cookies is restricted or completely prevented. Provider seeks online offer to make so that the use of cookies is not necessary. But will pointed out, to restrict the use and especially the ease of use without cookies.

Information shipping email and newsletters

The provider uses rapidmail GmbH, Augustinerplatz 2, 79098 Freiburg i.Br., Deutschland („Rapidmail“). Emails with promotional information about the provider and its services are shipped only with express consent of the user. Users may object to receiving the newsletter at any time. An objection among others found in each E-Mail. You can end the subscription for our newsletter by sending a request to Thereafter we will delete all data regarding newsletters immediately. Before the sending of the newsletter a confirmation email is the email holder, in which he must confirm the subscription. Not confirmed bookings will be deleted automatically at the latest within four weeks. Advertising information not includes messages in the context of the contractual relationship with the user. This includes the dispatch of technical information, information on payment, questions regarding orders and similar messages. Subsequently, users can apply for the discharge from the notification list by emailing the above contact information. In the context of the registration, the provider stores the registration and the confirmation time and the IP address of the user. The provider is legally obliged to log applications, in order to prove a proper registration.

Google Analytics

The provider uses Google Analytics, a Web analysis service of Google Inc. („Google“), 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses so-called „cookies“, text files which are stored on the users computer and enable analysis of your use of the website. The information generated by the cookie about use of this website by the user are usually transmitted to a server of Google in the United States and saved there.In case of activation of IP anonymization on this Web site, the IP address of users of Google will cut within Member States of the European Union or in other States party to the agreement on the European economic area. Only in exceptional cases, the full IP address to a server of Google in the United States is transferred and cut there. The IP anonymization is active on this site. On behalf of the operator of this website, Google will use this information to evaluate the use of the website by the user, to compile reports about the website activities and to provide further services related to website activity and Internet usage for website operators.It is not merged into IP address sent as part of Google Analytics from your browser with other data of Google. The user can prevent the storage of cookies by adjusting your browser software; The provider the user indicates however, that you fully can use, where appropriate, not all functions of this website in this case. Users can prevent also the generated by the cookie and purposes related to your use of the site (including your IP address) on Google, as well as the processing of this data by Google by download the browser plug-in available at the following link and install: For more information, see (General information about Google Analytics and data protection).

We concluded a contract with the provider for order data processing. Regarding forwarding of personal data to the U.S.A. there is a resolution by the European Commission. Personal data will be stored for a period of 26 months.

Individual advertising

For the circuit of our advertising, we use the Google remarketing feature. This allows us, our advertising material within the Google display network to display only Internet users who have visited our website at least once. To use this function, it is however necessary to use small text files (cookies) that are saved on your computer, but contain no personal information. The Google display network uses these cookies to extradite our advertising materials in the form of text or image ad. You have the option to disable the use of cookies for advertising purposes. This option is possible, or alternatively through the deactivation page of opt with the help of the Google ads preferences Manager.

Use of Facebook Social Plugins

On this online offer social plugins (“ plugins“) provided by the social network used , which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304 , USA (“ Facebook“ ) . The plugins are identifiable by a Facebook logo (white “ f“ on a blue background or a „thumbs up“ sign) or are identified by the addition „Facebook Social Plugin“ . The list and the look of Facebook Social Plugins can be viewed here : . When a user visits a web page of this website that contains a social plugin, your browser be a direct connection to the Facebook servers . The content of the plugin is from Facebook directly to the user’s browser , which then integrates the browser into the website. The provider has therefore no influence on the scope of the data collected Facebook using this plugin and informs the user therefore according to their state of knowledge: The embedded plugins provide Facebook with the information that a user has accessed the corresponding page of the online offer . If the user is logged into Facebook, Facebook can assign to visit his Facebook account. When a user interact with the plugins, for example, operate or make a comment the Like button , the corresponding information is transmitted from your browser directly to Facebook and stored there. If a user is not a member of Facebook, there is possibility that Facebook brings its IP address in experience and stores . According to Facebook , in Germany only an anonymous IP address gespeichert.Zweck and scope of data collection and the further processing and use of data by Facebook, as well as the relevant rights and ways to protect the privacy of users , this can refer to the privacy policies of Facebook: If a user is a Facebook member and do not want that Facebook collects data about this online offer on it and linked to his already stored by Facebook Member data, it must be before the visit of the website log out of Facebook and delete appropriate Facebook cookie. It is also possible to block Facebook social Plugins by using add -ons to block for the browser , for example with the „Facebook Blocker“ .

+1 Button Google+

On this online offer the social network Google+ buttons are used (eg “ +1″ button ) , which is operated by Google Inc. , 1600 Amphitheatre Parkway , Mountain View, CA 94043 , United States ( „Google“) . When a user visits a web page of this website , which contains such a button , the browser establishes a direct connection to the servers of Google. The contents of the buttons is transmitted from Google directly to their browser which embeds the latter into the website. The provider therefore has no influence on the amount of data that Google with the buttons erhebt.Laut Google without clicking on the button raised no personal data. Only logged in members of Google+ , are such data , including the IP address , is collected and processed. Purpose and scope of data collection and the further processing and use of data by Google , and related rights and ways of users to protect your privacy can Google’s privacy policies will be taken to the „+1“ button: and the FAQ: When a user Google+ is a member and does not want Google about this website collects information about him and linked to your stored by Google Member data , the user must log out before his visit this website on Google Plus and belonging to Google cookies within the browser .

Use of the Twitter buttons

On this online offer the service of the Twitter buttons are used . These buttons (eg „Tweet“ or „consequences“ ) are offered by Twitter Inc., 795 Folsom St., Suite 600 , San Francisco, CA 94107 , USA.Wenn a user visits a web page this website which contains such a button , is expanding its browser establishes a direct connection with the Twitter servers . The content of the Twitter buttons is transmitted from Twitter directly to the user’s browser . The provider has therefore no influence on the amount of data that Twitter gathered by the plugin and inform the user according to his knowledge. After this the IP address of the user is only transmitted with the URL of each website to the reference of the button , but not for other purposes, as the appearance of the buttons used . More information can be found in the privacy statement of Twitter at Your privacy preferences at Twitter, you can change the account settings under

Use the Share buttons

On this offer are the options of the service buttons ( „Pin It“ ) , used . Use the buttons it is possible for users with their „Pinterest boards“ to share. Wenn a user calls the vendor’s products a Web page that contains a „Pin It“ button expands its browser a direct connection with the servers of options on . The contents of the „Pin It“ button is transmitted from Pinterest directly to the user’s browser. The provider has therefore makes no impact on the amount of data that Pinterest using the „Pin It“ button and informs the user according to his knowledge. After this the IP address of the user and the URL of each web page is only transmitted , but used only for the purpose of illustrating the „Pin It“ button and sharing of content. More information can be found in the Privacy Statement of Share under .

Use of ShopVote Graphics

To display our ShopVote seal and in case of reviews we embed on our website graphics by ShopVote.

Data solely is processed according to provision of law § 96 Abs 3 TKG as well as Art 6 1 lit a (compliance) and/or lit b (necessary for contractual performance) of DSGVO. Graphics by ShopVote and all processed data are a service by Blickreif GmbH, Alter Messeplatz 2, 80339 München.

If you click on a ShopVote graphic their webserver automatically generates a so-called server-logfile, which is collecting data like IP-adress, date and hour of hit, amount of data volume and the source views to document a user session. This data is not subject of analysis and will be completely deleted seven days after a view of the website. No additional personal data is collected or processed by ShopVote.

Cancellation, changes, corrections and updates

The user has the right to receive information about the personal data stored by the provider about him on request free of charge. Contact details can be found in the imprint of the provider. In addition, the user has the right to rectification of incorrect data, blocking and deletion of his personal data, insofar as no legal hold is contrary.

Make changes to the privacy statement

The provider reserves the right to change the privacy policy, to adapt them to changed legislation or changes of the service, as well as the data processing.