Terms & Conditions

polychromelab GmbH, Serfauser Feld 6, 6534 Serfaus – Fiss – Ladis, Austria
Tel: +43 6991 1110 096, E-Mail: shop@polychromelab.com

We, polychromelab GmbH, FN 379064y, Innsbruck Court of Registration, Maximilianstraße 4,6020 Innsbruck, perform sales and deliveries based solely on the following Terms and Conditions valid at the time of the respective order, unless explicitly agreed otherwise in writing between ourselves and the customer:

important information

The goods offered on our website are displayed in the form of digital photographs. Minor differences between images and reality may be due to technology and do not constitute a defect of the goods ordered from us. We wish to point out that the goods presented by us on www.polychromelab.com may no longer be available or out of stock at the time of viewing our homepage. Furthermore, it may be that price changes have not yet been implemented on our homepage.

contractual relationship

Please see our website for important product features. Information in our price lists, catalogues and web pages are always subject to change. We reserve the right to amend this information at any time.
Orders placed by the customer shall only be deemed as offers upon conclusion of the contract. A sales contract only becomes effective when we dispatch the products ordered.


Prices are always stated in EURO including statutory VAT. The rate and amount of VAT are each indicated in the invoice.


polychromelab.com delivers to the order address provided by the customer. We are unable to deliver to post office boxes.


We deliever individual service in case of deficiencies.

right of return

Initiation of cancellation

(1) Cancellation right for consumers in Austria
If the sales contract takes effect exclusively by means of remote communication, as described in § 5a para. 2 KSchG (Consumer Protection Act), the consumer may cancel his/her order within 14 days of receipt of goods or ordering services, whereby Saturdays are not considered working days, in writing (email, letter, fax) or by returning the goods, with no justification required. In accordance with § 5a para. 2 KSchG the consumer must receive written confirmation of the information referred to in § 5c para. 1 lines 1 – 6 KSchG in good time during the performance of the contract, and at the latest at the time of delivery where goods not for delivery to third parties are concerned, unless the information has already been given to the consumer prior to conclusion of the contract in writing. This written confirmation (provision of information) can also be provided on a medium that is permanent for the consumer. In accordance with § 5e KschG, the deadline shall commence following receipt of this notification in text form, but not before the goods have reached the recipient (in case of repeated deliveries of similar goods, not prior to the receipt of the first partial delivery). If the obligation to provide information in accordance with § 5d paras. 1 and 2 KSchG is breached, the consumer has the right to cancel within a period of 3 months. If the entrepreneur fulfills its obligation to provide information by this deadline, the period for exercising the right to cancel stated in § 5a Abs 2 KSchG starts from the time of notification by the entrepreneur.
The deadline shall be deemed met if timely written notification of cancellation is sent to:
polychromelab GmbH, Hallerfeld 12, 6060 Hall in Tirol
Tel: +43 6991 1110 096, E-Mail: shop@polychromelab.com

The following transactions are excluded from the right to cancel:
1. – Sales contracts for products that have been individually produced according to customer specifications and explicitly tailored to personal requirements (particularly custom products, modifications, etc.)
2. – Sales contracts whereby goods purchased are also linked with services
3. – Service contracts that commenced within 7 working days of conclusion of the contract in accordance with the consumer
4. – Sales contracts for software if the goods ordered have been unsealed.
5. – Warranty extensions and expansions that have already been opened or registered.
Consequences of cancellation
In the event of a valid cancellation, the payments or goods received by both parties are to be restored and, if necessary, any profit drawn (e.g. interest) surrendered. If you are not able to return the payments or goods, including profits drawn (e.g. compensation for use) to us in whole or in part or only in a deteriorated condition, you must provide us with appropriate compensation for the value. You must pay compensation to the value for deterioration or for profits drawn, insofar as the profits or deterioration are due to actions with the goods that exceed the inspection of properties and function. “Inspection of properties and function”
consists of testing and trying out the respective goods, as is permissible and common in shops.
The consumer may avoid this liability to pay compensation if he does not use the items as his own property and refrains from any actions that may reduce the value of the item. In accordance with § 5g para. 2 KSchG it is agreed that the consumer is responsible for the costs of return transport, regardless of the value of goods. Therefore you must bear the cost of returning goods in the event of cancellation. Services that have already been rendered and that are therefore not subject to cancellation are deducted from the purchase price to be refunded to the customer and/or are billed to the customer in the event of non-acceptance and treated as an outstanding claim.

payment methods

We offer the following payment methods. Simply look for your preferred payment method. Shipping costs sometimes depend on the selected payment method. The prices listed in the respective offers represent final prices. They contain a breakdown of prices including any applicable taxes such as VAT. Only in the case of international delivery may other taxes (e.g. in case of an intra-Community acquisition) and/or taxes (e.g. duties) be payable by you, but not to the seller, but to its competent customs and tax authorities. The applicable delivery and shipping costs are not included in the purchase price; these can be found on the page “Shipping costs”, are displayed separately during the order process and must also be paid by you.

credit card

You can pay by Visa or MasterCard over the Paypal Service.


Please transfer the total sum of your order to our account:
Account holder: polychromelab GmbH
Bank: Raiffeisenbank Serfaus – Fiss
IBAN: AT95 3631 5000 0002 1709

instant transfer

“Instant transfer” via SOFORT is a convenient payment method with the TÜV certificates “Certified Data Privacy” and “Verified Payment System”. A transfer from your online bank account takes place automatically, and in real time via the secure Payment Network AG payment transfer form, which cannot be accessed at all by the online shop. The purchase total is transferred immediately and directly to the trader’s bank account. NOTE: Please observe the respective payment fees in the order process.

retention of property

The goods supplied shall remain the property of polychromelab GmbH until full payment is received.

data protection

We only collect personal data that you have provided voluntarily when placing an order, opening a customer account or registering for our newsletter. We use the data without your express consent for the purpose of fulfilling and processing your order. After the order has been completed and we have received your full payment, your personal data will be blocked for further use and deleted upon the expiry of legal fiscal and commercial regulations, provided that you have not expressly agreed to the further use of your data. When you register for the newsletter your email address will be used for in-house advertising purposes, until you unsubscribe from the newsletter. You can unsubscribe at any time.

voluntary exchange policy

Irrespective of your statutory right of return, polychromelab allows you to return products purchased from us. As such you can return all items purchased from the polychromelab shop within 14 days of receipt without giving any reason using the returns slip, provided that the goods are complete, unworn and undamaged. Only an inspection of the goods as would be permissible in shops for trying on is allowed.